We ship to every country! Click our live chat in the bottom right if you are having any issues!
What is your return/exchange policy?
The link to our returns/exchange policy page is: https://www.kameleonswim.com/pages/refunds-exchanges
How do I make sure I order the right size?
There is a size guide in the product page's description tabs! Please make to check the size guide as the fitting may vary.
Most customers order a size up!
What are the shipping options?
For USA, all orders havefree 2-5 business day shipping in our new US warehouse. International orders have free 10-20 business day shipping on orders of $50+ and a $3.95 fee on orders below.
Are they machine washable?
Yes, just try to do a cold water quick wash if possible!
Why doesn't my swimsuit work?
If your swimsuit comes and is not changing color when you put them under water, it is probably a temperature issue. Like we state in our instructions email, our swimwear change from above or below 82℉ to the opposite color, so it is important to get the products to the proper temperature for the change to occur.
If warming them up does not work by just putting them on, try throwing them in the dryer or pouring cold water on them, and following with a splash of hot water.
Please do not hesitate to email us at email@example.com if you have any questions regarding the functionality of the swimsuits.
What should I do if I never receive my order?
We rarely have issues with delivery, but if you do not receive your apparel within 6 weeks of ordering and or do not have a tracking number, please contact us and we can easily assist you in finding a solution.
How is the product made?
Our trunks and bikinis are made from our signature heat-sensing polyester that allows for the swimsuit to dramatically change colors with changes in temperature, but also remain ultra durable for any activities.
How do I keep my swimsuits in good condition?
Avoid sun drying the swimsuits. The dryer is the optimal place to dry the them since UV rays can be harmful if exposed for a long duration of time. Other than sun damage, our trunks are pretty sturdy and rarely are blemished.
Washing them is fine too, just use cold water if you can!
How do I contact your company if my question was not answered?
Please email us at firstname.lastname@example.org! We'd be more than happy to help with whatever you need.
Domestic exchanges are free and accepted if your swimsuit happens to not fit correctly as long as it is within 30 days of receipt of your shipment. Email us and we will send you a label to get the process started.
Regarding international orders, we accept exchanges within 30 days of arrival with a small fee to cover shipping.
Please remember our swimsuits fit small, so try to order a size up if you can!
Returns are only accepted within 14 days of receipt of your shipment.
The customer is responsible for the return shipping cost plus a 15% restocking fee that will be subtracted out of the refunded total.
Items must be in original condition and in the original packaging.
Swimsuits must be unwashed and unworn.
There are absolutelyNOreturns on wet swimsuits, any returns on wet swimsuits will not be opened and be disposed of.
Please remember to read your automated instructions email from the day you purchased before assuming your apparel does not change colors too!
FOR GIFT CARDS:
All gift cards are final sale and non-refundable.
Also please note we are not liable for any stolen/damaged packages after delivery as well. If the tracking number says delivered there is likely nothing we can do!
For any further questions regarding refunds, exchanges, and order changes. Please contact Shop@Kameleonswim.com.